All products are made-to-order. Each item is custom decorated after your order is placed. There are no product returns for decorated items. Make sure all proofs are carefully reviewed prior to approval. Please carefully check all apparel sizing charts. Sizing charts vary from brand to brand and even from different styles within the same brand. There are no returns for sizing issues.
Production Times
Standard production times vary by product. Each product page states the standard production time for that item. Production times start the day after you approve your product proof. All product proofs are emailed to the customer for approval prior to production starting. Shipping time is NOT Included in the stated production time. Please ensure you leave enough time for the products to ship from the factory to your location. Please contact our team for exact transit times prior to placing an order if you need the products for an event to ensure there is enough time to meet your deadline.
Product Proofs
All custom orders placed online will require a product proof approval before production is started on your items. You will receive an email notification with a link to view your product proofs online. You must reply with your approval to the email or any requested changes. It is your responsibility to ensure all logos adhere to your branding guidelines and all copy is proof-read and accurate. Once an order proof is approved production will begin the next business day.
Shipping Details & Costs
The products in your order may ship from several different locations. Products may arrive at different times. Shipping notifications with tracking numbers are sent for each shipment. All shipping costs are quoted at check-out for available shipping options provided by UPS to your location. Customer chooses the shipping option and cost and agrees to pay the quoted amount in-full.
FREE Shipping offer on orders over $250. Order subtotal must meet or exceed this value, excluding applicable sales tax and freight charges. Customer must Choose the FREE Shipping option during the check-out process to receive this offer. Adjustments to order will not be made after an order has be submitted if a customer fails to select the free shipping option. Free Shipping option is sent by UPS Ground service.
Return Policy
Decorated items may NOT be returned, except for a production error or product defect. Product proofs are sent to customers prior to production and require customer approval to verify the accuracy of - product, product color, decoration method, decoration location, company logo or graphic. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you are requesting to return/replace an item, please Contact Us with your order number and details about your product return request. Our team will respond quickly with further instructions.
Shipping & Handling
Shipping costs are listed in the Check-out process. You can choose to be charged for shipping OR provide your own UPS or FedEx account to have us ship your order on your account to cover all freight costs. We ship to all U.S. locations, excluding PO Boxes. If you need to ship to a international location please contact our team prior to placing your order. Note that there are county restrictions on some products. All international shipment are made on customer supplied shipping accounts.
Please also note that the shipping rates are weight and volume-based. To reflect the policies of the shipping companies we use. All weights and sizes are rounded up according to UPS and FedEx policies.
Payment Options
Credit Cards: we accept American Express, Visa, MasterCard, Discover, PayPal, PayPal Pay Later.
Corporate Account - NET 30 Terms: Company accounts with payment terms allows users to check-out and be invoiced for their purchases. Order invoices are sent electronically to users for payment process by company check, ACH, bank transfers and credit cards on NET 30 Day Terms. To request a corporate account for you and your team members, please submit the credit request below to start the credit process.